Reference

Your Rights and Our Policy Commitments

madhurmatka operates under a clear legal structure designed to protect your account, your data, and your access where local law permits.

Jurisdiction-Aware TermsData Handling PolicyAccount Rights ProtectedDispute Resolution PathPolicy Contact Available
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madhurmatka Your Rights and Our Policy Commitments
POLICY CONTACT

Reach Us About Any Legal or Policy Query

If a term is unclear, if you want to exercise a data right, or if you have a compliance concern, our policy team is reachable through the channels below.

Email Support Send your legal query or data-rights request to our policy inbox. We log every submission with a reference number and respond within one business day so nothing slips through.
Live Chat Our chat agents can route policy and account-access questions to the compliance team in real time. Available during standard support hours so you get a fast first response without waiting for email.
Written Request For formal data-access or deletion requests, submit a written notice through your account dashboard. We process these under our documented retention schedule and confirm completion by email once done.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We handle every aspect of your account data with a clear retention policy, documented cookie practice, and strict access controls — so you always know what we hold, why we hold it…

Data Retention

Transaction records tied to UPI, Paytm, and PhonePe deposits are kept for the period required by applicable law. Once that period passes, we delete or anonymise them and confirm the action to your registered email.

Cookie Practice

We use session cookies to keep your lobby state intact and analytics cookies to understand how pages are used. You can adjust cookie preferences in your account settings at any time without losing your session.

Account Security

All account pages are served over HTTPS. Passwords are stored as salted hashes and are never readable by our support team. Two-step login is available and we encourage you to enable it from your security settings.

Who Holds Your Data

Your account data is held by madhurmatka's operating entity. We do not sell personal data to third parties. Payment processors like UPI rails and Paytm receive only the minimum information needed to clear a transaction.

How to Request Changes

Submit a data-access, correction, or deletion request through the account dashboard or by emailing our policy inbox. We verify your identity first, then process the request within the timeframe our policy states.

Dispute Escalation

If an internal resolution does not satisfy you, our terms outline the escalation path including the applicable arbitration clause and the jurisdiction whose courts have authority over unresolved disputes.

Legal Policy Questions Answered

Below are the questions we receive most often about our legal terms, your account rights, and how we manage data at madhurmatka. If your question is not covered here, use the contact channels above.

Applicability depends on local law in your specific state or region. Where local law permits access, these terms govern your account. You are responsible for confirming that participation is lawful in your location before opening an account.

We collect the information you provide at registration, your transaction history including UPI and Paytm activity, and device identifiers used during login. We do not collect more than is needed to operate your account and meet legal obligations.

Records are kept for the period required by applicable law, typically aligned with financial and anti-fraud regulations. After that period we delete or anonymise your data and send a confirmation to your registered email address.

Yes. Submit a data-access or deletion request via the account dashboard or our policy email. We verify your identity before processing. Deletion requests that conflict with a legal retention obligation are partially fulfilled and we explain what could not be removed.

We send an email to your registered address before any material change takes effect, stating what changed and when the new version applies. Continued use of your account after that date is treated as acceptance of the updated terms.

Raise the dispute through our support channels first. If internal resolution does not resolve it, our terms set out the escalation path — including arbitration terms and the governing jurisdiction — so you know the exact process to follow.

Payment processors such as UPI networks, Paytm, and PhonePe receive only the transaction data needed to clear a payment. We do not sell your personal or financial data to advertisers or data brokers under any circumstances.

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