Reference

How madhurmatka Handles Your Personal Data

At madhurmatka, your personal data belongs to you — we collect only what is necessary to run your account and keep it secure.

Data Collected With PurposeNo Third-Party SellingYour Rights, Your ControlEncrypted StorageIndia-Region Policy
Explore the lobby Read FAQ
madhurmatka How madhurmatka Handles Your Personal Data
REACH PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about data handling, our privacy team is reachable through the…

Email Support Send your data request or privacy concern directly to our dedicated privacy email. Include your registered mobile number so we can locate your account record and respond accurately within 72 hours.
Live Chat Open the chat widget from any page on madhurmatka and select the Privacy topic. Our agents are available during extended hours and can escalate your query to the data team immediately.
Account Settings Log into your account, head to Settings, and use the Data and Privacy section to download your data, update personal details, or submit a deletion request directly without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

madhurmatka applies layered technical controls across data storage, session management, and payment verification to keep your account details secure.

Encrypted Data Storage

All personal data — including your name, mobile number, and payment references — is stored using AES-256 encryption at rest. Access to this data is restricted to authorised staff on a need-to-know basis, and access logs are reviewed periodically.

Cookie Usage Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can adjust cookie preferences from your browser settings at any time without losing account access.

Payment Data Handling

When you deposit via UPI, Paytm, or PhonePe, we pass only the transaction reference and amount to the payment processor. We never store your full UPI PIN, Paytm password, or PhonePe credentials on our servers.

Data Retention Period

We retain your account data for as long as your account remains active. After a confirmed account closure, personal data is deleted within 90 days except where local law requires us to hold records for a longer statutory period.

Requesting Data Changes

You may request a correction or deletion of your personal data at any time through Account Settings or by emailing our privacy team. We verify identity before processing any change to prevent unauthorised amendments to your record.

Third-Party Disclosure Rules

We disclose data to third parties only when required by applicable Indian law, court order, or to complete a payment you initiated. We do not sell data to marketing companies or data brokers under any circumstance.

Frequently Asked Privacy Questions

These questions cover the data rights and privacy topics our account holders raise most often. If your question is not here, reach out through the support channels listed above and we will respond within 72 hours.

We collect your full name, email address, mobile number, and a government-issued ID reference for verification. Payment identifiers such as your UPI handle or Paytm reference are recorded only when you initiate a transaction.

We share data only with payment processors — UPI, Paytm, PhonePe — to complete transactions you initiate, and with authorities when required by Indian law. We do not share or sell your data to advertisers or third-party marketing services.

Log in, go to Settings, then Data and Privacy, and select Download My Data. We compile your record and deliver it within 48 hours. Alternatively, email our privacy team with your registered mobile number to request it manually.

Yes. Submit a deletion request through Account Settings or by emailing the privacy team. After identity verification, we delete your data within 90 days, except where Indian law requires us to retain specific records for a statutory period.

We retain your data while your account is active. Following a confirmed account closure, personal records are deleted within 90 days unless a longer retention period is mandated by applicable law for financial or regulatory reasons.

Cookies are small files your browser stores when you visit a site. We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can disable non-essential cookies via browser settings without affecting your account.

Contact our privacy team by email or live chat using the channels listed on this page. We acknowledge all privacy complaints within 24 hours and aim to resolve them within 14 days. If unresolved, you may escalate to the relevant Indian data authority.

Related Pages

madhurmatka Casino Register Sweet Bonanza About Us