Reference

Our Terms, Your Rights on madhurmatka

These terms govern every interaction you have with madhurmatka — from opening your account to placing wagers and withdrawing your winnings.

Account EligibilityFunds and PayoutsAcceptable Use PolicyData RetentionDispute Resolution

Explore the lobby Read FAQ

Where and How These Terms Apply

madhurmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to madhurmatka is subject to local law in your region; our services are available only where local law permits. Indian account holders transact through UPI, Paytm, and PhonePe — each of which is governed by its own provider terms in addition to ours. By depositing

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via any of these rails, you confirm you are acting within the law applicable to your location. We reserve the right to suspend or close any account found operating outside permitted jurisdictions. These terms are written in English and, in the event of any dispute, the
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English version shall prevail. We may update these terms at any time; continued use of the platform after an update constitutes acceptance of the revised terms. The current version is always available on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS SUPPORT CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your rights under them have not been respected, our support team is available to clarify and, where appropriate, escalate your…

Email Support Send a written query about any clause in these terms to our legal support address and we will respond within one business day with a clear, plain-language explanation of the relevant section.

Live Chat Our chat agents are available around the clock. If your question touches on account suspension, payout disputes, or data requests, the chat team will connect you directly with our compliance desk for a formal response.

Help Centre Our self-serve help centre hosts plain-language summaries of every major clause, organised by topic — account rules, fund handling, data requests, and acceptable use — so you can find answers without waiting for an agent.

ACCOUNT SECURITY AND DATA

How madhurmatka Handles Your Account and Data

Security and transparency are built into how we operate. Every clause below reflects our standing practice — not aspirational language — so you can verify what we do against what you experience…

Data Handling

We collect only the data necessary to operate your account and process transactions. Your personal details are never sold to third parties. You may request a copy of your stored data at any time by contacting our support team.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

All accounts are protected with encrypted passwords and optional two-factor authentication. We will never ask for your password over chat or email. If you suspect unauthorised access, contact support immediately and we will lock the account.

Data Retention

We retain account and transaction records for the period required by applicable financial regulation in your jurisdiction. Once that period passes, records are securely deleted unless you have an open dispute that requires them.

Requesting Changes

You can request corrections to your stored personal data or ask for account deletion by writing to our compliance team. We process correction requests within five business days and deletion requests within the timeframe local law prescribes.

Primary Contact

All formal notices under these terms — including data access requests, disputes, and account closure requests — should be directed to our compliance email address listed in the support section of this page.

Frequently Asked Questions About Our Terms

The questions below cover the clauses our account holders ask about most. If your question is not answered here, our live chat team can walk you through the relevant section of the full terms document.

These terms apply to every person who opens an account or uses any feature on madhurmatka, including browsing the lobby, depositing funds via UPI or Paytm, placing wagers, and withdrawing winnings. Access is only valid where local law permits.

We may update the terms at any time and will post the revised version on this page. Continued use of the platform after an update is published constitutes your acceptance of the new terms. We recommend checking this page periodically.

Breaching our acceptable use policy — including fraudulent activity, chargebacks without grounds, or multiple account creation — can result in account suspension, forfeiture of pending withdrawals, and a permanent ban from the platform.

Contact our compliance team by email with your registered account details. We will verify your identity and send a structured copy of your stored data within the timeframe required by applicable law in your jurisdiction, usually within 30 days.

Transaction and account records are kept for the minimum period required by financial regulation applicable to your region. Once that obligation lapses and no dispute is open, records are securely and permanently deleted from our systems.

Submit your dispute in writing to our compliance email address within 30 days of the event in question. We acknowledge disputes within two business days and aim to resolve them within 14 business days, escalating to a senior review if needed.

Yes. Write to our compliance team requesting account closure and data deletion. We will process the request once any open wagers are settled and after the mandatory retention period for transaction records under local financial regulations has elapsed.

Our Terms, Your Rights on madhurmatka

Reach Us About These Terms

How madhurmatka Handles Your Account and Data

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Primary Contact

Frequently Asked Questions About Our Terms

01 Who do these terms and conditions apply to?

02 Can madhurmatka change these terms without notice?

03 What happens if I break the acceptable use rules?

04 How do I request a copy of my personal data?

05 How long does madhurmatka keep my transaction records?

06 What is the process for raising a dispute under these terms?

07 Can I close my account and have my data deleted?

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